Our 1800 plans give you hundreds of minutes of free talk time each month. Don't put up with confusing plans and call rates. Fonecall makes it simple.
Our services are carrier-grade meaning you get high quality at all times of the day. We offer you a 99.99% SLA, and guarantee your customers can call you from anywhere in the country.
We endeavour to deliver a great customer experience at every point of contact. Your calls will always be answered in Australia and never in an overseas call-centre.
With 1300 numbers, customers typically pay the price of a local call when they call you, whereas with 1800 numbers typically that call is free. Fonecall's plans for 1300 and 1800 numbers are identical, meaning you can choose based on preference without worrying about cost. Both numbers work by silently diverting calls to the 1300/1800 to your phone number (or numbers). You don't need to make any changes to your current phone set up and there's nothing more to it.
The way that 1800 numbers (and 1300 numbers) work around Australia is that you pay for the calls that you receive on your number. But you need not worry - Fonecall gives you Included Talk Time with all 1800 number plans. If you go over your cap you will pay a cheap, competitive rate for the additional calls.
A 1800 number is not just another phone number - they give you many benefits, including:
And of course, this is just the beginning.
While many of our customers have their 1800 number diverted straight to their landlines or mobile phones, others prefer to bolt-on our many additional features. These include:
To see even more features we support, click here.
We use proprietary software that finds free numbers that contain patterns, and then make these numbers available to you. You can select your own number from this list (shown when you connect a number online), or alternatively if you require a specific number (like 1800 FONECALL), we can auction this number on your behalf.
All Fonecall 1800 numbers include online call analytics features at no additional cost. Your online analytics portal will show you where in Australia your callers are and what times of the day they call you. You can compare call trends, access historical call information and much more.
When you select a number from our list of easy to remember available numbers, we canconnect that number to you instantly. If you need a new number, and you need it now, we can help!
Fonecall does NOT lock you in to any fixed-term contracts. We understand and appreciate that your 1800 number is yours and yours only. You have complete control over it in any scenario.