While many of our customers have their 1300 number diverted straight to their landlines or mobile phones, others prefer to bolt-on our many additional features. These include:
Voice to Email

Voice to email is a service where callers can leave voicemail messages that are automatically sent to your email address.

Fax to Email

With fax to email, your 1300 number instantly converts to a fax-receiving service. There is no need for an additional physical phone line and fax equipment. Fax to email receives your faxes and sends them to your email address as a PDF attachment.

Live Answering

You can choose to add the Live Answering optional extra to your 1300 plan, which will send any calls you miss or don't answer in time to a professionally trained operator. This answering service is available 24/7 and is run by Australia-based operators who are professionally trained.

Call Whisper

Call whisper notifications can be helpful when you have multiple 1300 numbers diverting to the same phone or mobile, or if your phone is for mixed personal/business use. With call whisper, when you answer calls from your 1300 number, you will hear a short prompt such as "Call from 1300 number" or "Call from [my business]", so you know how to handle the call when it comes through.

Call Overflow

Call Overflow is an option you can add to your Fonecall 1300 or 1800 number service which makes it easy to answer your calls wherever you are. It is by far our most popular feature on 1300 and 1800 numbers, and it's FREE!

Time of Day Routing

Time of day routing enables your 1300 number to automatically change behaviour at different times of the day, or days of the week. For example, you might want your 1300 number to ring you 8am-6pm Mon-Fri, while outside of those hours divert directly to voicemail.

Welcome Messages & IVR Menus

There's no need for a traditional phone system with Fonecall 1300 numbers. Your customers can hear an introductory welcome message when they call, plus we can set up an IVR menu at your request. e.g. "Welcome to [your business]. Press 1 for ..., press 2 for ..., etc"

State, Region & Exchange Based Routing

Location-based routing enables your 1300 number to divert calls to different phone numbers depending on where your customer is calling from. For example, calls from customers in NSW could be handled in the Sydney office, while calls from QLD could be handled in the Brisbane office.

Call Recording

With our Call Recording feature, you can record and store conversations for future reference.

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