1300 Numbers

How does a 1300 number work?

A 1300 number works in conjunction with your existing landline or mobile phone. When customers call you, their calls are silently diverted to your phone number (or numbers). You don't need to make any changes to your current phone setup and there's nothing more to it.

Do I need to pay for calls?

The way that 1300 numbers work around Australia is that you pay for the calls that you receive on your number. But you need not worry - Fonecall gives you Included Talk Time with all 1300 number plans. If you go over your cap you will pay a cheap, competitive rate for the additional calls.

Heaps of benefits

A 1300 number is not just another phone number - they give you many benefits, including:

• Improved image
• Improved credibility
• Encourages customers to call
• Ease of business relocation (simply change the diversion)
• Access to call analytics
• Available features

And of course, this is just the beginning.

Heaps of optional features

While many of our customers have their 1300 number diverted straight to their landlines or mobile phones, others prefer to bolt-on our many additional features. These include:

• Call overflow
• Welcome messages and IVR menus (press 1 for sales, etc)
• Call whispers
• Time of day routing
• Voice to email
• Fax to email

To see even more features we support, click here.

Choose your own number

We use in-house software that finds free numbers that contain patterns, and then make these numbers available to you. You can choose your own number from this list (shown when you connect a number online), or alternatively if you require a specific number (like 1800 FONECALL), we can auction this number on your behalf.

Free call analytics

All Fonecall 1300 numbers include online call analytics features at no additional cost. Your online analytics portal will show you where in Australia your callers are and what times of the day they call you. You can compare call trends, access historical call information and much more.

Instant connections

When you select a number from our list of easy to remember available numbers, we will connect that number to you instantly. If you need a new number, and you need it now, we can help!

No lock-in contracts

Fonecall does NOT lock you in to any fixed-term contracts (we only ask for 30 days' notice for cancellations). We understand and appreciate that your 1300 number is yours. You have complete control over it in any scenario.